For more than 75 years, UT Southwestern Medical Center has been healing, discovering, and educating health professionals as one of the nation’s top academic medical centers. With nearly 21,000 employees strong, the UT Southwestern community is diverse and inspired to succeed. As the only academic medical center in North Texas, we seek challenges and opportunities for growth, and we are dedicated to making a difference locally and abroad.
As the region’s only full-service academic medical center and an internationally renowned center for medical research and education, with a faculty boasting six Nobel Prize winners, UT Southwestern Medical Center is setting a national standard for innovative and sophisticated care. Whether we’re dealing with the most complex challenges or the everyday clinical needs of patients and families, our goal is to bring patient care and the patient experience to a higher level.
Works in partnership with health system and department leadership to ensure the successful management of a portfolio of outpatient regional clinics. Provides full oversight for the operational and financial performance of assigned clinics, including optimization of patient access, clinical workflows, quality/safety programs, facilities, budgets, human resources, and strategic planning to achieve integrated clinic operations and Health System objectives. Executes strategic initiatives as set forth by the Ambulatory Services Committee and executive leadership. Operationalizes and executes plans to open new sites of service. Provides development and training for clinical practice managers and clinic managers. Leads transformation of processes to create an optimal patient experience ensuring staff/provider engagement and satisfaction.
Experience and Education
Master’s degree in business administration, health care administration, public health, nursing, or related discipline and seven (7) or more years of health care management experience. In addition, at least four (4) years of experience is needed at the manager level or above in ambulatory practice management. A Bachelor's degree and additional years of directly related work experience may be considered in lieu of stated degree requirements. RN licensure in the state of Texas or professional certification by the American College of Healthcare Executives (FACHE) and/or the American College of Medical Practice Executives (CMPE/FACMPE) is preferred but not required. Experience in an academic medical setting is preferred.
Responsible for a portfolio of outpatient regional clinics operated by the health system. Has full oversight of operational and financial performance of clinics. Will partner with departmental leadership to manage physician expenses and productivity. Establishes a clinic operating model that is both efficient and leads to high-quality patient outcomes. Works with department leadership and the Ambulatory Services Committee to direct the translation of strategic priorities into daily operations in keeping with departmental goals and objectives.
Responsible for managing a multi-specialty ambulatory portfolio with direct supervision of clinic staff and management
Develops clinic management and supports assigned areas in meeting goals, budgets, and performance metrics including patient access, patient flow, patient satisfaction, revenue cycle metrics, and physician productivity measures. Collaborates with the department/health system’s clinical leadership to ensure performance metrics, patient safety and regulatory compliance are met.
Directs activities and leads initiatives to develop and implement strategies to improve operational processes and productivity. Leverage resources in Ambulatory Services and across the organization to facilitate projects on behalf of clinics and establishes priorities. Presents data and program information.
Develops employee engagement strategies to promote employee satisfaction, retention, and talent acquisition. Promotes a culture of customer service aimed at creating an optimal patient experience and a collaborative work environment. Develops reward and recognition tools to promote exemplary performance in keeping with institutional core values. Designs professional development models for staff to provide opportunities for growth and advancement.
Collects, interprets, and documents specifications required to develop new and revise existing programs. Participates in development of project proposals for customers and coordinates vetting/approval with stakeholders. Develops and/or oversees budget for program. Ensures consistent operational deployment of programmatic objectives.
Makes formal presentations to various senior level audiences. Serves on committees as representative of assigned program as appropriate.
Initiates and leads efforts to design complete, concise and comprehensive policies and operation procedures. Leverages tools to develop training for management and staff ensuring effective clinic operations. Recommends new policies and procedures for improvement of program activities.
Interprets, explains, and discusses analytics and outcomes with project teams. Makes recommendations and support strategies for improving clinical processes and patient outcomes including management of patient responsiveness, call triage, documentation of care, wait times, and care management.
Oversees the optimization of space utilization and ongoing facility development/maintenance. Directs the asset acquisition review process and facilitates requests to accommodate incremental space needs in partnership with the Medical Director and Department Chairmen. Maintains and executes business continuity plans as needed.
Ensures marketing and community integration plans are structured to achieve clinic goals. Works closely with the Outreach department to build relationships with community providers and increase awareness of services provided. Closely monitors referral patterns and works with providers to build practice volumes to desired sizes.
Performs other duties as assigned.
Knowledge, Skills & Abilities
Work requires strong interpersonal communication skills and analytical ability sufficient to evaluate data, make sound judgments and recommendations.
Work requires strong project management and problem-solving skills with the ability to work independently, achieve tight deadlines and take initiative on multiple projects.
Work requires ability to demonstrate the ability to work well with management, physicians, and other professionals in a direct and positive manner.
Work requires working with departments to design and document operational procedures to support transactions processing and compliance with established regulations.
Work is performed primarily in general office environment.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.