The Associate Chief (Inpatient Operations) is responsible for providing leadership, direction, organization, planning, and implementing pharmacy programs and services in the Northern California Health Care System (VANCHCS). The Associate Chief (Inpatient Operations) is responsible for all aspects of pharmacy operations in an inpatient setting and may be required to cover Clinical Operations and Outpatient Operations on an as needed basis. *Travel may be required 25% of the time.* Duties include but are not limited to: Leadership: Exhibits effective interpersonal skills through the establishment and maintenance of collaborative relationships within and outside Pharmacy Service, resolution of conflicts and successful negotiations. Displays empathy, empowers others, and possesses stellar written and oral communication skills. This includes the provision of fair, principled, and decisive leadership to section employees which inspires a climate of productivity, effectiveness, and high morale. An environment that recognizes all employees as leaders is provided and concepts of shared leadership and accountability are promoted by the Associate Chief. Exhibits system thinking skills through the ability to understand components of the health care system as a whole with an appreciation of consequences of actions on other areas of the system. Thinks in context, knows how to link actions with others in the organization, and demonstrates awareness of process, procedures, and outcomes of administrative actions. This includes development and implementation of business plans in a timely manner, adherence to station policies, support of VHA and Network initiatives, and identification of unique opportunities to expand quality, access, and timeliness of care to Veterans. Exhibits flexibility and adaptability through ability to quickly adapt to changes, handle multiple inputs and tasks simultaneously, and accommodate new situations and VA Directives. Works well with all levels and types of people, welcomes divergent ideas, and maximizes limited resources. Responsible for allocating resources (staff, equipment and space) in an effective manner, responding to changes in budget plan, construction issues, VHA and Network priorities, utilization of contracts and sharing agreements to achieve desired outcomes and provision of various stakeholder needs: patients, staff, affiliates, labor partnership and Veteran organizations. Program Management: Effectively manages and coordinates all inpatient pharmacy dispensing activities. Effectively manages Sacramento Valley pharmacy student placements and provides oversight to any residents based at Mather in an inpatient setting. Provides leadership opportunities to residents in order to develop and improve their clinical and management skills. Effectively manages Investigational Drug Service to ensure compliance with all VA and non-VA regulations. Effectively evaluates all Institutional Review Board (IRB) applications affecting Investigational Drug Service assuring all aspects of research are conducted per written protocols and adherence to all policies and procedures. Human Resources Management: Performance based interview process is conducted in selection of new employees. Selected applicants reflect the supervisor's commitment to, and support of objectives and actions established in Equal Employment Opportunity (EEO), Affirmative Action Plan, Handicapped/Disabled Veteran Affirmative Action Plan, and other special emphasis programs. Actions to identify and eliminate potential cases for EEO complaints are timely and effective. Work environment is free from sexual harassment and employees receive appropriate mandatory training on such subjects as prevention of sexual harassment and cultural diversity. Allegations of discriminations are resolved whenever possible at the informal level of the complaint process. Develops realistic and challenging performance standards for all positions to reflect organizational goals and objectives. Performance appraisals are submitted on time in accordance with VA policy, and demonstrate appropriate attention to the process. Customer Service: External Customers Communicates (in person, writing and via telephone) with customers (i.e., patients, family members, public) in courteous, tactful, and helpful manner. This includes projecting a positive image of the VA while instilling trust and confidence in the customer. Each customer is to be given the highest priority. Responds to patient, family member and visitor requests promptly and in a friendly and cooperative manner. The customer's medication-related needs and expectations are identified, understood, and met. Follow-ups on all medication-related issues and/or questions are to ensure satisfactory resolution with the customer. Internal customers Contributes to effective operations and development of collaborative working relationships. Maintains constant courteous and professional relationships with VA upper management, leadership, supervisors, coworkers, and others in the organization. Demonstrates ability to adjust to workload changes and work pressure in a pleasant and constructive manner; handles differences of opinion in businesslike fashion. Effective team leader promoting an environment of teamwork and harmony. Work Schedule: Rotating schedules/times may be required including holidays and or weekends.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.