The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: Clinical Information Processor

The Release of Information (ROI) unit is an integral part of the Health Information Management department. We provide customer service to all callers (including MSKCC and non-MSKCC individuals). We coordinate the release of patients' records in adherence to state and federal laws, as well as MSKCC standards. In this dynamic unit, we liaise with multiple departments in the MSKCC network to ensure that records are released accurately and in accordance to patients' wishes.

Role Overview:

• Analyze requests for release of medical information from patients, third party payers, physicians, attorneys and health related institutions.
• Prioritize and fulfills requests in accordance with legal and institutional requirements.
• Review the electronic medical record to determine the appropriate medical information required to fulfill the request.
• Provide information regarding MSK's policy on the release of medical information to patients, attorneys and third party administrators.

Key Qualifications:

• Customer service experience and the ability to handle critical interactions and maintain strict confidentiality.
• Ability to work under pressure with attention to detail.
• Overall knowledge of Electronic Medical Records (EMR).
• Knowledge of medical terminology preferred.

Core Skills:

• Must be flexible and willing to prioritize assignments when needed to meet departmental goals.
• Ability to organize, prioritize, analyze, and resolve routine and problematic accounts within established timeframes.
• Able to handle a high volume of requests

Additional Information:

Location: On-site at 633 Third Ave, New York, NY

Schedule: 9:30 AM - 5:30 PM, Monday - Friday

Reporting to: Manager I, Health Information Management

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.